How to Change Your Password
- Navigate to Settings from the sidebar, then select the Password (or Security) tab.
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In the Current password field, enter your current password.
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In the New password field, enter a new password.
⚠️ Heads up: Your new password must be at least 10 characters. Shorter passwords are rejected with the message “New password must be at least 10 characters.”
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In the Confirm new password field, re-enter the new password.
⚠️ Heads up: The confirmation must match the new password exactly. Mismatched entries are rejected with the message “New passwords do not match.”
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Select Save.
What to expect
A success toast displays: “Your password has been successfully changed.” You remain on the Settings page.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| “Please fill in all password fields” | One or more password fields are empty | Complete all three fields before selecting Save |
| “New password must be at least 10 characters” | Password too short | Enter a password with 10 or more characters |
| “New passwords do not match” | Confirmation differs from new password | Ensure both new password fields contain the same value |
| Form does not submit after multiple attempts | Backend rate limit of 5 password changes per hour per user | Wait until the hour elapses and try again |