How to Change Your Password
- In the sidebar, select Settings.
- Select the Security tab. Landlord accounts open straight to the security page, so skip this step.
- In the Password card, select Email me a reset link.
⚠️ Heads up: Propurti does not ask for your current password. It emails a reset to the address shown on the card, so you need access to that inbox.
- Open the email from Propurti and follow its instructions to choose a new password.
⚠️ Heads up: Your new password must be at least 10 characters. The reset form rejects a shorter one with “Password must be at least 10 characters.”
What to expect
Propurti shows the message “Check your email for a link to reset your password.” Your current password keeps working until you finish the reset in the email.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| You cannot find a Password card | Tenant accounts have no Password card in Settings | Sign out, then follow “How to Reset a Forgotten Password” from the sign-in page |
| “Couldn’t start a password reset. Try again.” | Propurti could not send the email | Select Email me a reset link again |
| No email arrives | The email is in your spam or junk folder | Check those folders, then select Email me a reset link again |