How to Counter a Lease Renewal Offer
- In the sidebar, select Lease, then select your lease.
- Scroll to the Lease renewal card. It shows the offers so far and the status Awaiting response or Counter-offer pending.
⚠️ Heads up: Before the offer stage, the card shows the message “Renewal opens 30 days before your lease ends” followed by your end date. You cannot start or counter a renewal until then.
- Select Counter.
⚠️ Heads up: Counter appears only when your property manager made the latest offer. If you made the latest offer, the card reads “Awaiting your property manager.”
- In the Send counter-offer dialog, enter your Monthly rent.
- Set the Start and End dates, and choose a Payment method if you want one different from your current lease.
⚠️ Heads up: Send counter stays unavailable until the rent is above zero and the end date is after the start date.
- Optional: enter a Note (optional) to explain your counter.
- Select Send counter.
What to expect
The dialog closes and the status on the Lease renewal card changes to Counter-offer pending. Your property manager can accept, counter or decline. If your property manager accepts, the status becomes Accepted — pending execution, then Renewal complete once the new lease is created. If your property manager declines, the status becomes Declined.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| You cannot find Counter | It is not your turn, or the renewal has ended | Wait for your property manager to respond, or check whether the status is Declined or Expired |
| Send counter is unavailable | The rent is empty or zero, or the end date is not after the start date | Correct those fields |
| You prefer the current offer | Select Accept instead of Counter |