How to Reset a Forgotten Password

On the sign-in page, select Forgot password?. The Reset your password page opens.
In the Email field, enter the email address of your account.
Select Send reset code.

⚠️ Heads up: Propurti shows “If that email exists, a reset code is on its way.” for every address, so a typo in the email gives no error. If no code arrives, check the address.
In the 6-digit code field, enter the code from your email.
Select Verify code.
In the New password field, enter your new password.

⚠️ Heads up: The password must be at least 10 characters. A shorter one is rejected with “Password must be at least 10 characters.”
Select Reset password.

What to expect

Propurti shows “Password reset. Please sign in.” and returns you to the sign-in page. Sign in with your email and the new password.

Symptom	Cause	Fix
No email arrives	The email is in your spam or junk folder, or you entered a different address	Check your spam or junk folder. Select Back to sign in, then Forgot password? and enter the address again
“Invalid code.” appears after Verify code	You mistyped the code, or it is out of date	Re-enter the code. If it still fails, start again from step 1 to get a new one
Nothing happens when you select Reset password	The new password has fewer than 10 characters	Enter a password of at least 10 characters
You remember your password after all		Select Back to sign in and sign in as usual