How to Recover When Sign-In Fails with a Wrong Password
-
Navigate to https://app.propurti.com/auth/signin.
The sign-in page loads with the heading Welcome back.
-
In the Email address field, enter your account email.
-
In the Password field, enter your password.
⚠️ Heads up: If the password is incorrect, a toast notification appears with the title Sign in failed and the description Invalid email or password. The sign-in form remains on screen. Re-enter your password and select Sign in again, or select Forgot password? to begin a password reset.
- Select Sign in.
What to expect
If the password is incorrect, an error toast displays Sign in failed with the description Invalid email or password. The sign-in form stays on screen. Enter your correct password and select Sign in to reach your dashboard.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Sign in failed appears with Invalid email or password | Wrong password entered | Re-enter your password carefully and select Sign in again, or select Forgot password? to reset your password |