How to Set Your Password After Receiving an Invitation

Open the invitation email from your Property Manager and select the set-password link.

The link navigates to /auth/set-password/[uid]/[token], where uid and token are embedded in the URL.

Set password page

The page displays a spinner with “Verifying your link…” while the token is validated.

⚠️ Heads up: If the link is invalid or expired, an error message appears. Contact your Property Manager to request a new invitation.

[SCREENSHOT NEEDED HERE]

In the First Name field, review and edit your first name. It is pre-filled from your invitation data.
In the Last Name field, review and edit your last name. It is pre-filled from your invitation data.

[SCREENSHOT NEEDED HERE]

In the Password field, enter a new password.

⚠️ Heads up: The password must be at least 10 characters long and contain uppercase, lowercase, digit, and special character. The backend enforces a minimum of 8 characters.
In the Confirm Password field, re-enter your password.

⚠️ Heads up: The confirmation must match the password exactly. If the two values differ, the form does not submit.
Select Set Password.

[SCREENSHOT NEEDED HERE]

A success message displays, and after 2 seconds you are automatically redirected to the sign-in page. Sign in with your email address and the new password.

After signing in, you land on your role-specific dashboard.

What to expect

“Password saved” message appears. After a 2-second delay, you are redirected to /auth/signin. Sign in with your email and new password to reach your dashboard (Tenant: /tenant-dashboard, Landlord: /landlord-dashboard).

Need help?

Symptom	Cause	Fix
“Invalid or expired link” on page load	The invitation token is expired or the link has already been used	Contact your Property Manager and request a new invitation.
Spinner displays indefinitely	The token verification API call failed	Refresh the page. If the error persists, the link may be expired.
Password fields do not accept input	The token is still being verified	Wait for the “Verifying your link…” spinner to complete.
Set Password button does not respond	Password is fewer than 10 characters or passwords do not match	Ensure the password meets the minimum length and both fields match.
Cannot sign in after setting password	Incorrect email or password, or account not yet activated	Verify you are using the email from the invitation and the password you just set. If the issue persists, contact your PM.