How to Link a Bank Account and Pay Rent
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Navigate to the Payments section of your Tenant dashboard.
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Select Link Bank Account to initiate the Plaid bank account connection.
⚠️ Heads up: You must use your real banking credentials. For testing, use Plaid sandbox credentials with the
user_select+instant_matchflow.
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Complete the Plaid Link flow to securely connect your bank account. Follow the on-screen prompts in the Plaid widget to select your bank and verify your account.
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Verify your linked bank account appears in the Payment Methods tab, showing the institution name, account mask, account type, and verification status.
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Select Pay Rent, choose your linked bank account, and confirm the payment.
⚠️ Heads up: Rent payments are processed as ACH transfers and may take several business days to settle. Ensure sufficient funds are available in your bank account to avoid failed payments.
What to expect
- Your bank account is linked and appears as a payment method.
- The rent payment is submitted with a status of Processing.
- When the ACH transfer settles, the status changes to Completed.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Link Bank Account does not open Plaid | Plaid Link may not be configured for your property | Contact your property manager to confirm online payments are enabled |
| Bank account does not appear after linking | The Plaid token exchange may have failed | Navigate away from the Payments page and return to refresh the account list |
| Payment status remains Processing | ACH transfers take time to settle | Allow 3–5 business days for settlement. Contact your property manager if the status does not update. |
| Payment fails or is Returned | Insufficient funds or incorrect bank details | Verify your bank account has sufficient funds and the account details are correct, then try again |