How to Enable Autopay and View Payment History
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Navigate to the Payments section of your Tenant dashboard.
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Toggle the Autopay switch to on.
⚠️ Heads up: When autopay is enabled, your rent is automatically collected from your linked bank account on the due date. Only you, as the lease tenant, can enable or disable autopay.
[SCREENSHOT NEEDED HERE]
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Select the History tab to view your payment history. [SCREENSHOT NEEDED HERE]
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Review the payment history table, which displays the date, amount, status, and payment method for all past payments.
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Alternatively, navigate to Payment Settings to toggle autopay. [SCREENSHOT NEEDED HERE]
What to expect
- A confirmation message appears after toggling autopay.
- When autopay is enabled, rent is automatically collected from your linked bank account on each due date.
- The History tab displays a table of past payments with date, amount, status (Paid, Processing, Failed, etc.), and the payment method (bank name and account mask).
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Autopay toggle does not respond | No bank account is linked to your account | Link a bank account before enabling autopay |
| Autopay toggle returns an error | Another user may have modified the lease | Refresh the page and try again |
| Payment history table is empty | No payments have been made yet | Make your first payment to populate the history |
| Payment shows incorrect status | Payment may still be processing | Allow time for the payment to settle before checking again |