How to View and Pay Your Security Deposit

1. Navigate to Security Deposit from the tenant dashboard or your lease details. The page loads showing your deposit information.

2. Review the deposit summary showing Total Amount Due, any Accumulated Late Fees, and the Payment Deadline with a live countdown timer. The timer shows the days, hours, minutes, and seconds remaining. If the deadline has passed, the timer displays Expired.

3. Review the E-Transfer Instructions section. This displays your Property Manager’s e-transfer email address, phone number, and country-specific instructions. Select the copy icon next to the email address to copy it.

4. Upload your proof of payment. Select Upload Proof of Payment, choose a file, and enter your Transaction Reference Number.

   ⚠️ Heads up: Accepted file types are JPG, PNG, WebP, and PDF. Maximum file size is 10 MB. Files that do not meet these requirements will be rejected.

5. Select Submit to send your proof of payment.

6. After successful submission, review the confirmation screen: “Proof Submitted — Your property manager will review your proof of payment.” Your transaction reference number appears on screen.

What to expect

Your security deposit details, e-transfer instructions, and payment deadline are displayed. After submitting proof of payment, you see a confirmation with your transaction reference number. If no deposit exists for your lease, you see: “No security deposit found for this lease.”

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