How to Submit a Maintenance Request

Navigate to the Maintenance section of your Tenant dashboard.
Select New Request to open the maintenance request creation form.
Choose your property from the Property dropdown.

⚠️ Heads up: You must be linked to the property via an active lease. If no property appears, contact your property manager to confirm your lease is active.
Choose a category from the Category dropdown: Plumbing, Electrical, Heating/Cooling, Appliance, Structural, Pest, Water Damage, or Other.
Choose an urgency level from the Urgency dropdown: Emergency, Urgent, or Routine.

⚠️ Heads up: Emergency requests have a 1-hour response SLA. Use this only for genuine emergencies such as active leaks, electrical hazards, or safety threats. Misuse may delay response to genuine emergencies.
Choose the issue location from the Location dropdown: Kitchen, Bathroom, Bedroom, Living Area, Laundry, Exterior, or Other.
Enter a detailed description of the maintenance issue in the Description field.

⚠️ Heads up: The description is required. Descriptions over 100 characters may qualify your request for faster quoting. Be specific about the problem so the property manager can assess it accurately.
Optionally, attach up to 5 photos of the issue.

⚠️ Heads up: You can upload a maximum of 5 photos and 2 videos. You cannot upload both the maximum photos and maximum videos simultaneously.
Select Submit to create the maintenance request.

What to expect

The maintenance request is created with the status Pending.
Your property manager receives a notification about the new request.
You can track the request status from the Maintenance section of your dashboard.

Need help?

Symptom	Cause	Fix
Submit fails with an error	A required field is empty or validation failed	Check that all required fields (property, category, urgency, location, description) are filled in
Submit fails with a rate limit error	You have submitted more than 10 requests in one minute	Wait one minute and try again
No properties appear in the Property dropdown	Your lease may not be active or linked	Contact your property manager to confirm your lease status
Photos fail to upload	The file may be too large or in an unsupported format	Use JPG or PNG files under the size limit and try again