How to Report a Maintenance Issue

1. In the sidebar, select Maintenance.

2. Select Report an issue. The first of two steps opens.

3. Check Which home. It shows your address.

4. In the What’s wrong field, enter a short title for the problem.

5. Under What kind of problem, choose the type of work: Plumbing, Electrical, HVAC, Gas fitting, General maintenance, Cleaning, Landscaping, Locksmith, Pest control, Appliance repair, Roofing, Flooring, Windows and doors or Other.

6. Under What’s the issue, choose the problem. The list depends on the type you chose. For Plumbing it offers Leaking faucet, Clogged drain, Toilet issue, Burst pipe, Water heater, Low pressure and Sewer backup.

7. Under Where in the home, choose Kitchen, Bathroom, Bedroom, Living area, Laundry, Exterior or Other.

8. Under How urgent is it, choose Emergency — unsafe or uninhabitable right now, Urgent — needs attention in a day or two or Routine — can wait for a normal appointment.

9. For some problems, such as plumbing, a question appears: Is it leaking right now? Choose Yes or No.

10. In the Describe it field, enter what happens, when it started and anything you already tried.

    ⚠️ Heads up: Next stays unavailable until you fill in every field in this step.

11. Select Next. The second step, Getting someone in, opens.

12. Under Can someone enter if you’re not home?, choose Yes, they can enter or No — arrange a time with me first. You must answer this question.

13. Optional: under When can someone come?, choose the days and the times that suit you. If you leave it blank, the person rings to arrange a time.

14. Optional: under Photos, select Add photos. You can add up to 10 photos, 50 MB in total.

15. Select Send request.

What to expect

Your request appears on the Maintenance page under Open, with the status Sent — waiting for your property manager to read it. Your property manager sees it in their own Maintenance list.

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