How to Cancel Your Subscription
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In the sidebar, select Billing & AI credits.
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On the Plan & usage tab, select Manage billing & invoices.
⚠️ Heads up: Cancellation happens on the billing portal that Propurti opens, not inside Propurti. Your plan stays active until the end of the period you already paid for. Fees you already paid are not refunded, except where the law requires it.
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On the billing portal, cancel your subscription.
What to expect
When you return to Billing, a message reads “Your plan is set to cancel on” followed by the date. The renewal line changes to Cancels on. You keep full access until that date, and Propurti does not charge you again.
To undo the cancellation before the date, select Manage billing & invoices and resume your plan from the billing portal.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| No Manage billing & invoices button | Your account has no paid subscription on Stripe yet | Plan & usage shows Add a card instead. Choose a plan on the Plans tab if you want to subscribe |
| “Couldn’t open the billing portal” | The portal did not open | Wait a moment, select Manage billing & invoices again, and contact support if it keeps failing |
| I am still billed after cancelling | The cancellation applies at the end of the paid period | Check the Cancels on date on Billing |
| A team member cannot cancel | Billing is limited to the account owner or members with billing permission | Ask the account owner to cancel |