How to Set How Tenants Pay You

In the sidebar, under Financials, select Payment Settings.
Check the Stripe payouts card at the top. It shows Not connected, Action needed or Active. Card and bank payments need Stripe payouts.

⚠️ Heads up: Select Set up Stripe payouts only when you are ready to finish setup on Stripe. Only the account owner can connect Stripe payouts. Team members see “Only the account owner can connect Stripe payouts. Ask them to finish this step.”
Select the Rent tab to set how tenants pay rent. Select the Security deposit tab to set how tenants pay deposits. Each tab has its own method.

⚠️ Heads up: On Security deposit, you can choose only Card / bank (Stripe) or Interac e-Transfer. Cheques are not offered for deposits. Until you set a deposit method, the page shows “Tenants can’t pay their deposit yet.”
Pick one method. Every tenant pays you this way.
- Card / bank (Stripe): tenants pay by card or bank in Propurti. You cannot choose it until you enable Stripe payouts. The page shows “Finish Stripe setup above to choose this — tenants can’t pay by this method until payouts are enabled.”
- Interac e-Transfer: tenants send an e-transfer and you confirm receipt.
- Cheque: tenants hand you post-dated cheques and you confirm each month.
For Interac e-Transfer, Enter the Email where tenants send the money. You must fill in this field. Optionally enter a Country, Phone (optional), Display name (optional) and Instructions (optional). Select Save details.
For Cheque, Enter who to make cheques out to in Make cheques payable to. You must fill in this field. Then select Drop-off address and fill in the address, or select Arrange by message to let tenants message you. Select Save details.
To change the details later, select Edit details under the method you chose.
To switch to a different method, select the new method. A Before you switch dialog opens.

⚠️ Heads up: Every tenant switches to the new method right away. Tell tenants first.
In Before you switch, choose From a date or Immediately under When does the change take effect?. Edit the Message to tenants if you want, then select Continue without notifying or Change method now. Select Cancel to keep the current method.

What to expect

The method you chose shows Tenants pay you this way. Tenants see that method when they pay. Rent and deposits keep separate settings, so set both.

Need help?

Symptom	Cause	Fix
Card / bank (Stripe) is greyed out	Stripe payouts are not enabled	Select Set up Stripe payouts (or Finish setup) and complete setup on Stripe
Message “Tenants can’t pay their deposit yet.”	No deposit method is set	Select Set them up now, or select the Security deposit tab and pick a method
Cheque is missing on Security deposit	Deposits accept only Stripe or e-transfer	Use Interac e-Transfer or Card / bank (Stripe) for deposits
Save details is disabled	A required field is empty	Fill in Email for e-transfer, or Make cheques payable to for cheque
No Set up Stripe payouts button	You are a team member, not the account owner	Ask the account owner to finish Stripe setup