How to Check Your Plan Usage and Limits
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In the sidebar, select Billing & AI credits.
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On the Plan & usage tab, read the plan summary at the top: your plan name, the base fee, the per-door rate, Unlimited users, the door range and the monthly AI credits.
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Scroll to the Plan usage card. The Doors (units) row shows how many doors you use and how many are left (for example, 1499 doors left · up to 1500 on this plan).
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Read the four usage meters below it: Properties, Leases, Tenants and Document templates. Each shows your count against your plan’s limit (for example, 1 / 1500).
- If you are close to a limit, select Add doors (when it is available) or open the Plans tab and compare plans. See How to Compare Plans.
⚠️ Heads up: When you reach a limit, creating more of that item is blocked. A dialog titled “You’ve reached your item limit” shows how much you use with the used and allowed counts. Select View plans to upgrade or Not now to close it.
What to expect
Your usage matches what you see in the lists, for example the Properties meter matches the count on the Properties page. Existing records stay visible when a limit blocks a new one.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| The dialog “Your account is read-only” appears | Your trial ended and the account is on the Free plan | Select Upgrade to resume. The dialog states that your existing data stays visible. |
| The dialog “Your payment didn’t go through” appears | A subscription payment failed | Select Update payment method. |
| “Your property manager has reached their plan’s item limit” appears | You are a landlord whose property manager pays for the plan | Contact your property manager. The dialog has no upgrade button for you. |
| You cannot find Add doors | The button needs a paid subscription on your own account | Open the Plans tab and choose a plan. |