How to Manage Maintenance Requests

Navigate to the Maintenance Requests page in the PM dashboard.
View the maintenance requests list. Use the filters to narrow results by status, category, urgency, property, or search text. The table displays the request title, category, status, urgency, property, tenant, and created date.
Select a maintenance request with Pending status to open its detail panel. [SCREENSHOT NEEDED HERE]
Select Approve to approve the maintenance request.

⚠️ Heads up: Approving a maintenance request sends an in-app notification and email to the tenant. Only requests with Pending or Acknowledged status can be approved. You must be the landlord or property manager of the property to approve.

[SCREENSHOT NEEDED HERE]

Alternatively, select Decline and enter a reason to decline the request.

⚠️ Heads up: Declining a request notifies the tenant with the reason you provide. The declined reason is saved on the request record and is visible to the tenant.

What to expect

Approved requests change to status Approved. The tenant receives an in-app notification and an email confirming the approval.
Declined requests are updated with the declined reason. The tenant receives a notification explaining the reason for the decline.

Symptom	Cause	Fix
Cannot see maintenance requests	You may not manage any properties with maintenance requests	Confirm your role includes landlord or property_manager permissions for the relevant properties
Approve returns an error	The request status may have changed, or you may lack permission	Refresh the page and confirm the request is still in Pending or Acknowledged status
Decline does not save	The declined reason may be missing	Enter a reason before selecting Decline
Rate limit error appears	You have performed more than 10 approval or decline actions in one minute	Wait one minute and try again