How to Manage a Maintenance Request

1. In the sidebar, select Maintenance.

2. Read the cards at the top. They count the open requests and the ones that need a decision. Each row shows the request, trade, property, status and the time of the report.

3. Select the request to open it.

4. Read the progress bar: Reported, Approved, Sent to a vendor, Work under way, Work done, Confirmed.

5. Under What was reported, read the tenant’s description, the urgency they chose and whether they allow someone to enter.

6. Choose what to do:

   • Select Approve to accept the request.
   • Select Decline if you will not do the work.
   • Select Ask the tenant something to request more information.
   • Select Change how urgent to change the urgency.
   • Select Close this request to close it.

   ⚠️ Heads up: Approving does not commit any money. You set the limit when you send the job to someone.

What to expect

After you select Approve, the request moves to Approved. The page then shows Pick who goes and what they may spend and the button Send this out. The tenant receives a notification.

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