How to Fix a Failed Subscription Payment
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Look for the banner at the top of the dashboard. It reads “We couldn’t process your last payment. Update your card by” followed by a date, “to keep your account active.” You also get a notification titled Subscription payment failed.
⚠️ Heads up: Act before the date in the banner. Propurti allows 5 days from the first failed payment. After that, the banner reads “Your payment is overdue and premium features are paused. Update your card to restore full access.”
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Select Update payment in the banner. The Billing page opens.
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On Plan & usage, check the badge next to your plan. It shows Past due while the payment is unpaid.
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Select Manage billing & invoices, then update your card on the billing portal that opens.
What to expect
After your card is charged successfully, the Past due badge changes back to Active and the banner disappears. Propurti keeps all of your data throughout.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| No banner after a failed payment | The status can take a few minutes to update | Wait a few minutes and refresh the page |
| Message “Your card was declined. Update your payment method and try again.” when you add doors | The card on file was declined | Update your card with Manage billing & invoices, then try again |
| Banner says premium features are paused | The 5-day period passed | Update your card. Contact support if features stay paused afterward |
| No Manage billing & invoices button | The account has no Stripe billing record | Contact support |