How to Recover From a Failed Subscription Payment
-
When a subscription renewal payment fails, an in-app alert appears on the PM dashboard about the failed payment. Access continues through a grace period and you are prompted to update your card.
-
Select Update payment method from the billing settings to retry payment with a valid card.
⚠️ Heads up: If you do not update your payment method before the grace period ends, your subscription access may be suspended.
What to expect
After updating to a valid card, the subscription is restored. No data is lost and access continues uninterrupted.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| No alert appears after payment failure | Webhook processing delay | Wait a few minutes and refresh the dashboard |
| Subscription suspended after updating card | Grace period already expired | Contact support to restore subscription access |