How to View Your AI Credit Balance
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In the sidebar, select Billing & AI credits.
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On the Plan & usage tab, scroll to the Plan usage card. The AI credits row at the bottom shows how many credits you have left (for example, 0 left). The line beneath it shows the monthly credits included in your plan, when they reset (for example, Included · resets in 3650 days), and how many you have used (for example, 0 of 500).
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For the total balance on its own, select the AI credits tab. The page shows your balance (for example, 0 credits) and the note $1 each · purchased credits never expire.
- Before you run an AI action, such as generating a virtual tour or a listing description, read the confirmation dialog. This will use shows the cost, and Take the credit from lets you choose Automatic, Monthly credits or Purchased credits. Balance after shows what you will have left.
⚠️ Heads up: Automatic uses your monthly credits first, then your purchased credits. A choice is greyed out when that balance alone cannot cover the cost.
What to expect
Your balance includes two kinds of credits: monthly credits included in your plan, which reset each period, and purchased credits, which never expire. To add more, see How to Buy AI Credits.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| The balance shows 0 | You have used your monthly credits and have not bought any | Select Buy credits on the AI credits tab. |
| You cannot find Billing & AI credits | Your team role does not include billing access | Ask the account owner to check your access under Team Members. |
| Monthly credits or Purchased credits is greyed out in the confirmation dialog | That balance is lower than the cost | Choose Automatic, or buy more credits. |