How to Process a Maintenance Request from Approval to Completion

Part 1: Create a Work Order (PM)

1. Navigate to the Maintenance Requests page in the PM dashboard.

2. Select an Approved maintenance request and select Create Work Order.

3. In the Approved Amount field, enter a positive dollar amount.

   ⚠️ Heads up: The approved amount is required and must be greater than zero. Enter only numeric values.

4. In the Contractor Email field, enter the contractor’s email address.

   ⚠️ Heads up: The contractor email is required and must be in a valid email format (e.g., contractor@example.com). The form rejects invalid email addresses.

5. In the Contractor Name field, optionally enter the contractor’s full name (maximum 255 characters).

6. Select Submit to create the work order and assign the contractor.

Part 2: Track Work Order Status (PM)

7. Monitor the work order status progression:
   • Pending Assignment → The contractor has been assigned but has not yet accepted
   • Accepted → The contractor has accepted the work order
   • In Progress → Work has started
   • Awaiting Tenant Confirmation → The contractor has marked work as complete

Part 3: Confirm Completion (Tenant)

8. As the tenant, navigate to the Maintenance section of your Tenant dashboard.

[SCREENSHOT NEEDED HERE]

9. Open the maintenance request in Awaiting Tenant Confirmation status and select Confirm Completion.

   ⚠️ Heads up: Confirming completion closes the request. Provide a rating (0–5 stars) and feedback before confirming, as changes cannot be made after confirmation.

[SCREENSHOT NEEDED HERE]

What to expect

• The work order is created and the contractor receives a notification.
• The work order progresses through the status lifecycle: Pending Assignment → Accepted → In Progress → Awaiting Tenant Confirmation.
• After the tenant confirms completion, the request status changes to Completed. The tenant’s rating and feedback are recorded.

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