How to Send an Approved Maintenance Request to a Vendor and Follow It to Completion

In the sidebar, select Maintenance.
Select the Not sent yet tab to list approved requests that you have not sent to anyone, then select the request.
Read the progress bar. An approved request sits at Approved, and the page says “Nobody is on this yet”.
Select Send this out.
Choose how to send the job:
- Give it to a tradesperson on your roster
- Give it to a tradesperson from the marketplace
- Ask several for a price
- Ask someone not on Propurti
For a roster or marketplace tradesperson, select Choose a tradesperson (or Choose a firm) and pick one.

⚠️ Heads up: You can send the job to one tradesperson only. A marketplace firm quotes first, and you approve the price before work starts.
Enter Approved up to, the most the job may cost. Optionally enter Your estimate, On site times and Notes for the vendor and tenant.

⚠️ Heads up: The tenant and the tradesperson both read the notes. Do not put private details in them.
If a Paperwork on file notice or an attestation checkbox appears, read it and confirm it. If the dialog says “You cannot send this job”, choose a different tradesperson.
Select Send the job.
Come back to the request and read the progress bar: Reported, Approved, Sent to a vendor, Work under way, Work done, Confirmed.
When the tradesperson finishes, the status becomes Work done. The tenant then sees the question “Is this sorted?” and selects Confirm it’s sorted, then Yes, it’s sorted.
After the tenant confirms, the progress bar reaches Confirmed.

What to expect

After you select Send the job, a message says “Sent to” the tradesperson’s name. If the amount is above your firm’s owner-approval threshold, the message says “Sent to the owner to approve” and the tradesperson is told only after the owner agrees. The tenant follows each step in the Maintenance section of their portal. The request closes when the tenant confirms.

Need help?

Symptom	Cause	Fix
Send this out is missing	The request is not approved yet	Select Approve on the request first.
Send the job is disabled	No tradesperson is chosen, or a required confirmation is not ticked	Choose a tradesperson and complete the confirmations.
The job shows “Turned down — send to someone else”	The tradesperson declined	Select Send this out again and choose someone else.
The tenant says the work is not fixed	The tenant selected It’s still not fixed	Read the reason on the request and arrange the next visit.
The request shows “Overdue by” a time	Nobody was sent to the job within the response time for its urgency	Send the job to a tradesperson.