How to Message a Tenant or Landlord

In the sidebar, under Operations, select Messages.
Select New message.
Choose the Property. If you manage one property, Propurti picks it for you.

⚠️ Heads up: If the list shows “No properties available”, you have no property to message about yet. Add one first.
Choose the Recipient.

⚠️ Heads up: The list shows only people connected to that property. If it shows “No contacts for this property”, nobody is linked to it yet.
In Message, enter your first message. This field is optional.
Select Start conversation. Start conversation stays dimmed until you choose both a property and a recipient.
To reply later, select the conversation in Inbox, enter your text in the box that reads Write a message…, and press Enter. Press Shift+Enter for a new line.
To reuse a stock reply, select the Templates button next to the box.
To tidy the list, open the conversation menu and choose Archive or Mute. Select Archived above the list to find archived conversations, then choose Restore to bring one back.

What to expect

The conversation opens on the right and appears in Inbox. An unread conversation is marked read when you open it. A new account shows “No conversations yet.” until you start one.

Need help?

Symptom	Cause	Fix
Start conversation is dimmed	No property or recipient chosen	Choose both.
The list of people is empty	Nobody is connected to that property	Link a tenant or landlord to the property first.
A conversation is missing from Inbox	You archived it	Select Archived, open it, and choose Restore.
You lose track of an old thread	Too many threads	Use Search conversations to search by name or text.