How to Buy AI Credits

In the sidebar, select Billing & AI credits.
Select the AI credits tab.
Select Buy credits. The Buy AI credits dialog opens.

The Buy AI credits dialog with amounts 5, 10, 25 and 50 and a Checkout button

Choose an amount: select 5, 10, 25 or 50, or Enter your own whole number in Or enter an amount.

⚠️ Heads up: The amount must be a whole number between 1 and 1000. Otherwise the dialog shows “Enter a whole number between 1 and 1000.” and the checkout button stays disabled.
Check the total. Each credit costs $1.00, so the line 10 credits × $1.00 shows $10.00 for ten credits.
Select Checkout followed by the total (for example, Checkout $10.00). Propurti opens a secure payment page where you enter your card details and confirm the payment.

⚠️ Heads up: The payment is final once you confirm it on the payment page. Select Cancel instead if you only wanted to see the price.

What to expect

After you pay, the new credits are added to your balance on Billing & AI credits. Purchased credits never expire. Your monthly plan credits are separate and reset each billing period.

Need help?

Symptom	Cause	Fix
A dialog titled “You’re out of AI credits” appears when you use an AI feature	Your balance is lower than the credits the action needs	Select Buy credits in the dialog, then follow the steps above. You can also select Not now to close it.
An AI feature shows “You have 0 credits — this needs 1” with a Buy credits button	Your balance is lower than the cost of the action	Select Buy credits, buy more credits, then run the action again.
An AI action fails after it starts	The AI service returned an error	The confirmation dialog states that Propurti refunds the credit automatically if the run fails. Check your balance on the AI credits tab.
The balance does not show your new credits	The page has not refreshed	Reload the page and open the AI credits tab again.
Your property manager’s account is out of credits and you are a landlord	Credits belong to the property manager	The dialog says “Your property manager is out of AI credits. Contact them to top up.” Contact your property manager.