How to Purchase Credits
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Navigate to Billing & Subscription from the dashboard navigation.
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Select Buy Credits to begin the credit purchase process. You are redirected to the Stripe Checkout page.
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Complete the checkout by entering your payment details. Credits are priced at $1.00 per credit.
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After successful payment, your credit balance increases. The updated balance is reflected on your dashboard and a new purchase entry appears in your credit transaction history.
What to expect
After a successful purchase, your credit balance increases immediately. If your card is declined, you see a clear error message and your balance remains unchanged.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Payment declined | Insufficient funds or card issue | Verify your card details and try again. A clear error message explains the failure. |
| Balance not updated after payment | Payment processing delay | Wait a moment and refresh the page. Check your credit transaction history. |
| Buy Credits button not visible | Access restricted | Ensure you are signed in as a Property Manager. |