How to Generate a Virtual Tour
- In the sidebar, select Properties and select the property to open its detail page.
- Select the Photos tab and add photos with Add photos. Propurti builds the tour from these photos.
⚠️ Heads up: Without photos, Generate tour stays greyed out. The page says “Add photos on the Photos tab first”.
- Select the Virtual tour tab. The top of the tab shows your credit balance and “Each AI tour costs 5 credits”.

- Select Generate tour (5 credits).
⚠️ Heads up: If you have fewer than 5 credits, the button stays greyed out and the page says “You need 5 credits to generate a tour.” Select Buy credits first.
- In the Generate virtual tour dialog, choose a Tour type:
- Full tour: every room, needs 15 or more photos.
- Highlight reel: a best-of preview, needs 8 or more photos.
⚠️ Heads up: A tour type with too few photos is greyed out and shows “Needs 15 photos” or “Needs 8 photos”.
- Optional: choose a Voice, Music and Style. Each defaults to Default voice, Default music and Default style.
- Under Take the credit from, keep Automatic (recommended), or choose Monthly credits or Purchased credits.
- Select Generate.
- When the tour is ready, the Virtual tour card shows Ready. Select Watch tour to view it.
What to expect
Propurti shows “Tour generation started” and spends 5 credits. If generation fails, Propurti refunds the credit. Once the tour is ready, it appears on the property’s public listing and leads who watch it are captured automatically. Select Delete on the card, then Delete tour, to remove it.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Generate tour is greyed out | Fewer than 5 credits, or no photos | Select Buy credits, or add photos on the Photos tab |
| Full tour is greyed out | The property has fewer than 15 photos | Choose Highlight reel, or add more photos |
| Watch tour shows “Tour video isn’t available yet” | The video is not ready | Wait a few minutes and select Watch tour again |
