How to Invite a Landlord
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Navigate to the Owner Connections page.
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Select Invite Landlord to open the invitation dialog.
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In the Email field, enter the landlord’s email address.
⚠️ Heads up: A valid email format is required. The system checks for duplicate pending invitations to the same email.
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In the Name field, enter the landlord’s name (required for new users without an existing account).
⚠️ Heads up: Name is required for new user invitations.
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Select Send Invitation to send the connection request. [SCREENSHOT NEEDED HERE]
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Verify the pending invitation appears in the Owner Connections list with a Pending status badge showing the landlord name, email, and expiry date.
What to expect
An invitation email is sent to the landlord via Mailjet with a signup link containing a token. The connection appears in your list with Pending status. The invitation expires in 7 days. Rate limiting applies: 10 invitations per hour per user.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Send Invitation does not send | Invalid email format | Verify the email address is correctly formatted |
| Invitation not appearing | Duplicate pending invitation may exist | Check the Pending tab for existing invitations to the same email |
| Rate limit reached | More than 10 invitations sent in the past hour | Wait until the rate limit window resets |
| Landlord did not receive email | Email may be in spam folder | Ask the landlord to check their spam or junk folder |