How to Handle a Failed Lease Signing
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Navigate to the Leasing page.
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Open the lease wizard by selecting New Lease. Complete all required steps and save as a draft.
⚠️ Heads up: All required fields across the 8 wizard steps must be completed. The form uses Zod validation. Incomplete steps prevent saving the draft.
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Select Send for Signature on the draft lease.
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When the e-signature service is unavailable, a clear failure message appears. The lease is not marked as Sent. A retry option is available.
- Verify the lease status remains unchanged (still Draft, not Sent) and that retrying is possible.
What to expect
A clear failure message is displayed. The lease status remains “Draft” and is not changed to “Sent.” A retry option is available. No partial state corruption occurs.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Lease incorrectly marked as Sent after failure | Backend may have updated the status prematurely | Check the lease status on the Leasing page. If incorrect, contact support. |
| Retry does not work | The e-signature service may still be unavailable | Wait and try again later. Verify your internet connection. |