How to Manage Pending Landlord Invitations
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Navigate to the Owner Connections page.
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View the Owner Connections list showing Active, Pending, and Declined tabs. Pending invitations are visible in the Pending tab.
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To withdraw an invitation: Select Cancel on a pending invitation.
⚠️ Heads up: Only the PM who created the invitation can cancel it. Once cancelled, the invitation cannot be reactivated.
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Verify the cancelled invitation no longer appears in the Pending list. The status changes to Cancelled.
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To resend an invitation: Select Resend on a pending invitation.
💡 Note: The Resend action is documented from UAT requirements (TC-CONN-002). The backend endpoint for resending owner connection invitations has not been confirmed in source code. Verify this action in live UI before publishing.
What to expect
Cancelled invitations are withdrawn and the landlord can no longer use the original link. Resent invitations generate a new token and send a fresh invitation email to the landlord. The connection list reflects the updated statuses.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Cancel not responding | The invitation may already be in a non-pending state | Refresh the page to see the current status |
| Resend does not send | Rate limit may have been reached (10/hr) | Wait until the rate limit window resets |
| Invitation still shows as pending after cancel | UI may need a refresh | Refresh the page to see updated statuses |