How to Handle a Failed Stripe Payment
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Navigate to the Billing page.
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Attempt a payout or distribution when a payment failure is expected.
⚠️ Heads up: A failed payout does not move funds from your account. Verify the transaction status before retrying.
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A clear failure message appears. The transaction is not marked as complete.
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Verify that funds were not moved and no incorrect debit occurred.
What to expect
A failure message is displayed. The transaction is not marked as complete. Funds remain in the account. No incorrect debit occurs.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Transaction incorrectly marked as complete | A webhook event may have been processed out of order | Check your transaction history. Contact support if the status is incorrect. |
| Failure message does not appear | The error may not have been caught by the frontend | Refresh the page to see the current transaction status. |