How to Use the AI Chat on a Virtual Tour
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Navigate to the virtual tour viewer page for a property with a completed tour.
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Verify the tour video plays and the sidebar displays the property address and rooms list. [SCREENSHOT NEEDED HERE]
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Select AI Chat or AI Concierge to open the chat panel. [SCREENSHOT NEEDED HERE]
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In the Type your message… field, enter a question about the property (for example, “What are the kitchen features?” or “Tell me about parking”).
⚠️ Heads up: Messages are limited to 2000 characters. The system rate-limits requests to 30 per minute per IP address.
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Select Send to submit your question to the AI. [SCREENSHOT NEEDED HERE]
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Observe the AI-generated answer in the chat panel. The response includes property-specific information.
What to expect
An AI-generated answer appears in the chat panel with property-specific information. The response includes a confidence level (low, medium, or high) and may flag whether a follow-up question is recommended.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Chat panel does not open | The component may still be under active development | Refresh the page and try again |
| No response after selecting Send | Rate limit reached (30 requests/min) | Wait one minute before sending another message |
| Message rejected | Message exceeds 2000 characters | Shorten your question and try again |