How the Platform Handles Special Characters in Names and Addresses
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Navigate to the Add Property form.
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Enter a property or contact name containing special characters, such as apostrophes (O’Brien), hyphens (Smith-Jones), or accented characters (é, ü).
⚠️ Heads up: Enter the characters exactly as they should appear. Do not use HTML entities or escape sequences.
- Select Save to save the property or contact.
[SCREENSHOT NEEDED HERE]
- Verify the saved names and addresses are displayed correctly. No garbled characters or HTML entity encoding issues appear.
What to expect
Special characters are accepted in form fields without error. The saved names and addresses are displayed correctly with no garbled characters.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Characters appear garbled | A character encoding issue may have occurred | Delete the entry and re-enter the text. If the issue persists, contact support. |
| Form rejects special characters | A validation rule may be too restrictive | Use only standard Unicode characters. Avoid control characters or emoji in name fields. |