How to Manage a Tenant Move-Out
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Navigate to Leasing and open the lease with the vacate notice. Select Acknowledge on the vacate notice banner. The notice status changes to Acknowledged and the tenant is notified.
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In the Offboarding tab, select Start Offboarding. A move-out checklist is created and the progress bar shows 0/N steps.
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Select Schedule Inspection. The inspection scheduling dialog opens. Choose an inspection date and time.
⚠️ Heads up: The inspection date must be at least tomorrow. Today’s date is not accepted.
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Optionally, enter inspector notes. Select Schedule to confirm.
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After the inspection is performed, select Complete Inspection. For each room, rate the condition: Good, Fair, Poor, or Damaged. Add notes, upload photos, and record damages with severity and type.
⚠️ Heads up: Photos must be JPG, PNG, or WebP format. Maximum 10 MB per file, and maximum 10 photos per item.
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Select Calculate Deposit Refund. The deposit dialog opens showing the deposit held. Add deductions with a reason and amount, or leave empty for a full refund. The summary displays your total deductions and net refund amount.
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Select Finalise move-out. A confirmation step appears with an irreversible warning. Confirm to end the lease. The tenant is notified of the deposit outcome and the status moves to Complete.
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Throughout the workflow, the progress bar shows your current stage: Move-out Notice Sent → Inspection Scheduled → Inspection Completed → Deposit Calculated → Complete.
What to expect
The lease ends, the tenant is notified of the deposit outcome, and the progress bar shows Complete. The property is ready for the next steps.
Need help?
| Symptom | Cause | Fix |
|---|---|---|
| Schedule Inspection button disabled | Offboarding not started | Select Start Offboarding first. |
| Complete Inspection button not available | Inspection not yet scheduled | Schedule the inspection first. |
| Cannot finalise | Not all steps completed | Ensure all checklist steps are marked complete. |